Web Development & Communications
This group within ITSS is a small team of staff who in addition to day-to-day responsibilities, also manage our communications and development portfolio. Their duties include:
- Management and maintenance of common IT Services websites, including Standard Operating Environment, and OS X Help
- Development of new online services and tools to aide customer groups, including LabInfo Online.
- Coordinate customer communications initiatives in consultation with the ITSS Management team, including release of articles on important IT services, initiatives, and tools, and publishing of articles through IT Newswire and associated mailing lists
- Develop print publications including the Student Technology Guide, Forms, and other documentation used by the department
- Represent IT Support Services on the KITSC Communications Advisory Group
- Liaise with other relevant departments including the Office of Marketing & Development on communications issues including corporate style and brand management
- Provide monitoring, reporting, and analysis on the usage and effectiveness of all online communications channels managed by the group
Recent Work
KITSC IT Service Level Agreement & Service Catalogue - June 2005
Another of our major projects for 2005 has been working with KITSC IT Management to deliver the print versions of the Service Level Agreement, as well as providing an online environment where customers are able to view the full agreement along with a full list of the services provided by the group. Extensive work was undertaken in converting the agreement from it's previous format and bringing it in line with corporate design guidelines, as well as programming and database work associated with the delivery of an online environment to access this information.
ECU Advantage Project - July to present
Staff recently have been involved with development of print and electronic content for the ECU Advantage Programme. The programme is designed to evaluate the use of wireless technology to benefit teaching and learning outcomes. Content developed for this project included the comprehensive Student Technology Guide along with a full suite of online tools and information to assist those participating in the project. Additional content developed including forms, paperwork, and other documentation needed to administer the programme. Current work on the project includes developing both online and print versions of the Sustainable support manual, as well as continued maintenance and monitoring of the program website.
Contacts
For more information, please contact:
Internet: http://it.ecu.edu.au/services/feedback/
Email: itss.webmaster@ecu.edu.au
Sample Publications Work
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KITSC IT Service Level Agreement June 2005 |
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ECU Advantage Brochures February 2005 |
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Standard Operating Environment/Elevation 04 Rollout "Are you ready? Campaign October 2003 |
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KITSC External Newsletter September 2003 to Present |
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Student Technology Guide July 2004 |