About IT Support Services
As part of the Knowledge & Information Technology Service Centre (KITSC), IT Support Services (ITSS) is charged with providing the highest levels of Information Technology support and services to both staff and students within the university.
It's staff are involved in a diverse number of roles ranging from managing our Customer Contact Operations (Helpdesk & Megalab Counters), Desktop Support services, Lab Maintenance & Management, LAN Administration, Web Development & Communications, right through to maintaining the Standard Operating Environment for the university desktop and laptop fleet and software environment.
IT Support Services forms a key part of ECU's IT Departments. These departments form a large group of service professionals and specialist technical staff dedicated to providing the best service possible to the university community.